Refund Policy
Last updated: 24 July 2026
Cancellation
You can cancel your subscription at any time from your account menu. Access continues until the end of the paid period, and you won't be charged again. Cancellation by itself does not trigger a refund of the current period.
When we refund
- Billing errors: duplicate charges, charges after cancellation, or incorrect amounts — refunded in full. Email us within 14 days of the charge.
- Service failure:if the paid service was materially unusable during the period, email us within 14 days of the charge and we'll refund it.
- Forgotten renewals:if you contact us within 14 days of a renewal charge and haven't used the paid features since the renewal, we'll refund it as a courtesy. Courtesy refunds are available at most once in any 12-month period per customer.
- Other refunds are at our discretion. Nothing in this policy limits rights you have under applicable consumer protection law.
When assessing a refund request we may review your account's usage records for the period concerned. When a refund is issued, access to the paid features for the refunded period ends at that time.
How refunds are processed
Refunds are issued by us through Stripe, our payment processor, to your original payment method, normally within 5–10 business days of approval.
Chargebacks
Please contact us before disputing a charge with your bank — most issues are resolved within a day or two. We respond to chargebacks with evidence, including account usage records. Chargebacks filed in bad faith for services already provided may result in account suspension, and our Terms of Service entitle us to recover the reversed amount, processor fees, and reasonable administration costs, and to require payment before restoring access.